Question 1

How long is shipping?

Accepted Answer

Orders are dispatched within 1–2 business days. Delivery typically takes 4–8 business days for EU, US, CA and AU customers. You'll receive a tracking link by email.

Question 2

Is the bed washable?

Accepted Answer

Yes — the cover is fully machine washable. Use a gentle cold cycle and air-dry to keep the plush fur looking new for years.

Question 3

Which size should I choose?

Accepted Answer

Small fits dogs up to 10 kg, Medium up to 25 kg, and Large up to 45 kg. When in doubt, size up for extra comfort and nesting room.

Question 4

Is it suitable for all breeds?

Accepted Answer

Yes. Every PAWZEN product is designed to work across breeds and life stages — from puppies to seniors.

Question 5

What is your return policy?

Accepted Answer

We accept returns within 30 days of delivery — full refund, no questions asked.

Question 6

Do you ship internationally?

Accepted Answer

Yes, we ship across Europe, the UK, the US, Canada and Australia.

Question 7

How can I track my order?

Accepted Answer

You'll receive a tracking link by email as soon as your order ships. You can also use our Track Your Order page.

Question 8

Is your packaging eco-friendly?

Accepted Answer

We use recyclable cardboard and minimal plastic across our packaging.

Frequently asked questions.